Daryan Coryat says he could hardly believe it when Barrie, Ontario. The Hyundai dealer gave her a $7,000 repair bill for his SUV.
Coryat wants Baytowne Hyundai to help pay the cost, saying the dealer failed to take proper care of his 2013 Hyundai Tucson while the vehicle sat on his lot for eight months waiting for a new engine part.
“They didn’t want to help at all,” said Coryat, who lives on the outskirts of Barrie, about 110 kilometers north of Toronto.
She says she took her SUV to the dealership in August 2021 when it broke down. Hyundai Canada eventually agreed to the repairs as the part that broke was under a recall for 2013 Tucsons.
“It took about eight months for the part to get here because of COVID and part shortages,” Coryat told CBC Toronto.
She says Baytowne told her the vehicle was ready in April 2022, but the check engine light came on when she pulled it out of the parking lot, and Coryat noticed immediate problems.
He took it to the dealer right away, which is when Coryat says he was charged for an inspection and quoted $7,000 in new repairs. When more than $900 in sales tax was added, the bill came to $7,918.98
“They told me there were a lot of other things that weren’t right when they made the initial diagnosis in September of last year.”
The list of things that needed repairs included the intake manifold, rear 02 sensor, flex tube, upstream 02 sensor, muffler, both rear brake calipers, rear brake pads, rear brake rotors, brake calipers. front brake pads, front brake pads and front brake rotors. .
CBC Toronto reached out to Baytowne Hyundai, but the dealership declined an interview request.
A ‘very bad year’ for vehicle repairs
George Iny, director of the Automobile Protection Association, says Coryat’s experience is a warning. He says it’s a “very bad year” to repair vehicles, especially for Kia and Hyundai customers, due to widespread problems with parts availability.
“There are hundreds of people in Canada today waiting for parts, maybe thousands,” Iny said.
He says dealerships are responsible for taking care of the vehicles in their care while they wait for parts.
“You know they take care of the vehicles in their own inventory that belong to them,” he said.
“You’d expect them to exercise the same oversight or take care of a customer’s vehicle in the same way.”
Iny says this means starting the vehicles from time to time, moving them around and ideally not parking them outdoors for long periods of time.
In addition, he says that the bill for Coryat’s repairs in Tucson is “inflated beyond belief.”
“The price for this job is outrageous overall when you look at a nine-year-old car,” Iny told CBC News.
He says the cost of brake work is “appalling” and that an aftermarket shop probably would have charged him half the full cost of the repairs, or maybe less if they could offer used parts.
“I have rarely seen a repair abuse case like this.”
Iny says that arrangements can often be made in instances like these to reduce the cost of labor or get the automaker to pitch in for parts.
Coryat says he called Hyundai dealerships in three nearby towns, each of which confirmed what he suspected.
“Those three dealers said the seizure of those parts is due to sitting in a lot for so long during the winter,” he said.
CBC Toronto contacted Hyundai Canada, which said it was in direct contact with the customer and is actively investigating the matter.
“Hyundai Canada takes its customers’ concerns very seriously and will continue to investigate the situation to determine the appropriate next steps,” a statement from the automaker provided to CBC Toronto said.
Customers can bring cars awaiting repair home.
Coryat wishes they had told him it would take this long so they could make separate arrangements.
“I feel like I might have noticed these things if they had taken a look at my vehicle and how long it was sitting before I got the part.”
She says she understands that an agreement would have to be reached in terms of cost, but she still hopes that others facing similar circumstances will speak up.
“No one is to blame for this, but maybe we can come to some kind of compromise.”
Iny says the dealer probably wouldn’t have known it would take eight months, but should have known it was going to be longer than four to six weeks and made separate arrangements with the customer.
He says customers can take their cars home without worrying about losing their place in line for repairs.
“If you look at this, it’s an ad to never take a nine-year-old car to a dealer.”
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